Fixing the Last Mile in Patient Engagement
On this episode I am talking to Dr. Bill dePaso, Chief Medical Officer for Twistle that focuses on Patient Engagement. Bill is an Internal medicine phsycian who spent his career focused on Pulmonary and Critical Care and sleep. He spent the early part of his career working in Public health in Chicago where communication was the key element in effecting healthy changes in the population.
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We discuss the last mile of communications and what it takes to deliver the right content, in the right form and customized to the individual to create a good patient interaction. It was interesting to hear him talk about some of the very early patient engagement technology that used text pagers in the 1980’s to help deliver better care for HIV patients struggling with th complex 5-drug combo used in that era.
We discuss the characteristics of good physicians who get rave reviews from their patients and talk about how we can help others who don’t and the importance of reading people, learning their preferred means of communication and using technology to help that process and deliver it at scale.
Listen in to hear the breakdown of successful clinicians communicators and how these groups breakdown and can be helped.
About the Show
For years Dr. Nick van Terheyden aka Dr. Nick, has served as a voice on the impact of new technologies on healthcare, earning a reputation as a leading authority on where the future of medicine is going. Combining powers of observation and real world experience, Dr. Nick has seen many predictions come true and makes the case that innovations in healthcare can be accomplished incrementally, not just by moonshot events. Tune in to hear Dr. Nick: The Incrementalist and his guests discuss what the future of healthcare looks like, how we will get there, and what it will take to improve healthcare for all.
This article was originally published on the Dr. Nick – The Incrementalist blog and is republished here with permission.